How many ounces of hair comes in a bundle?
3.5oz for all hair textures. All bundles are weighed.
How many bundles should I buy?
12" to 20" lengths need at least 2-3 bundles. 18" to 24" lengths need 3-4 bundles. 26" to 30" lengths need 3-5 bundles depending on your desired fullness.
What is your return or exchange policy?
All sales are final. Exchange only items must be in its original state (as received). It must be unopened, unwrapped, unaltered, unworn, undamaged, and all tags and packaging must be included. We do not accept any merchandise that has been used or altered (brushed, combed, picked, cut, colored or washed). Exchange use be within 48 hours of purchase. We do not refund shipping charges or orders returned.
How long does it take to process and ship an order?
Purchases must be submitted before 12pm to begin processing. Standard shipping takes 7 business days. Priority shipping takes 2-3 business days for you to receive your order. All shipping is via USPS.
How long does the hair typically last?
Eight months to a year. However, you must provide the hair with proper maintenance.
Can the hair be colored?
Yes, it can but we advise that you use a professional colorist that specializes in coloring hair extensions. You can easily over process your extensions.
What color does the hair come in?
Virgin hair only comes in natural colors of the donors, which are usually 1b-4 (dark brown to light brown).
How do I wash my hair?
We recommend washing your hair at least twice a week with a good quality shampoo and conditioner. Also, we recommend washing your hair in gentle downward strokes. Do not crunch your hair all together; this will result in tangles. Condition your hair in the shower and rinse it out. A conditioner with keratin protein is excellent for hair extensions and weaves because it provides moisture and silkiness to hair that is not getting its nutrients naturally from the scalp. Washing your hair often and using a conditioner with Keratin will help your hair detangle, brush more effortlessly, and make it looking silky and feeling soft. Lastly, please be mindful of leave-in conditioners and styling products. When left in for a few days, it will result in build-up and leave your hair looking stringy and sticky.
How do I dry my hair?
We recommend letting your hair air dry; this will yield the best results. Heat is hair extensions worst enemy. The more heat you use, the more damaged your hair will get. If time is a factor, use a blow dryer with a diffuser. When you blow dry your hair without a diffuser, it will flatten the natural wave patterns.